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Help Centre

My payment card

My payment card

Learn more about the VeraCash payment card associated with your precious metals account.

Manage my limits

What are the VeraCash card’s limits?

Can I change the limit on my VeraCash card?

Manage my card

Can I get a payment card with a Business Account?

How do I get my card code?

Does my VeraCash card have a minimum transaction amount?

Is the VeraCash card embossed?

Is the VeraCash card debited immediately after a transaction?

Can I keep my VeraCash card if my employment status or personal situation changes?

When and how do I configure 3D Secure?

Can I use the VeraCash card anywhere?

My VeraCash card is damaged or broken. What do I do?

Can I change the name of the VeraCash cardholder?

Can I have two or more VeraCash cards under the name of a single account owner?

My VeraCash card is expiring soon. When will I receive my new card?

Does the VeraCash card come with a security system like 3D Secure?

What fees are charged for using the VeraCash Mastercard?

How do I change my VeraCash card’s PIN number?

Do you offer insurance/assistance with the VeraCash card?

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Block my card

My VeraCash card was lost, misplaced or stolen. What do I do?

Contactless payment

Is the contactless payment feature enabled and usable when I receive my new VeraCash card?

If my VeraCash card is lost or stolen, could fraudsters use it to make contactless payments?

How do I enable/disable contactless payments on my card?

Is there a limit on contactless payments?

Is it possible to perform a contactless transaction with my VeraCash card, without realizing it?

Can I make contactless purchases with my VeraCash card abroad?

Can I make contactless cash withdrawals?

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