I lost my password/username/login ID. How can I recover it?

To retrieve your password, username or login ID, go to the website www.veracash.com and click on “My account”, then on “Lost your login details and/or your password?”.

Logging into your VeraCash account

When you register with VeraCash, we will automatically send you a username made up of eight capital letters and a 10-digit login ID. You yourself will need to choose your 4-digit password.

Important: Your password cannot be four of the same number or a series of four numbers in a row.

All three of these will be needed to access your VeraCash account on our website and our mobile app.

Difference between your password and your VeraCash card PIN number

Your password is one of the three required pieces of information you need to log into your VeraCash account. You were asked to choose it when you registered, or at a later date if you subsequently reset that password.

As a result, your password is completely separate from your VeraCash card PIN number. Although your PIN is also made up of four numbers, you do not get to choose it, and you will be asked for it each time you make a payment or a withdrawal with your card. It is communicated to you when you call the teleprompt system to activate your VeraCash card.

Password reset process

If you have lost or forgotten your 4-digit password, simply follow the password reset process on the website or the mobile app.

Go to the Lost data page or click on “My account” > “Lost your login details and/or your secret key?”.

Login ID retrieval process

If you cannot remember your 10-digit login ID, simply follow the retrieval process on the website or the mobile app.

Go to the Lost data page or click on “My account” > “Lost your login details and/or your secret key?”.

Username retrieval process

If you cannot remember your 8-letter username, simply follow the retrieval process on the website or the mobile app.

Go to the Lost data page or click on “My account” > “Lost your login details and/or your secret key?”.

See also: